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Agents need to know how to talk the talk. We look at how you can communicate more effectively with your team and your clients.
Mikel Lindsaar, founder of digital development firm reinteractive, shared the tips that make his workplace communicate better than a traditional office with REB's sister publication My Business on the My Business Podcast.
1. Encourage transparency
Working remotely forced Mr Lindsaar to be more attentive when documenting his processes, which had the knock-on effect of improving transparency in his business. This had a great reaction from Mr Lindsaar’s customers.
“They actually really like that,” he said, adding that open communication with your clients will help build trust which will encourage referrals and long-term working relationships.
2. Take time to disconnect
It’s easy in our technology-heavy society to spend all day multi-tasking, but Mr Lindsaar found productivity increased when workers were given the chance to disconnect.
“They can really focus on the job at hand and get it done,” he said.
Taking the time to remove yourself from distractions such as emails and phone calls will allow you to turn your focus to larger projects, completing them faster and to a higher standard.
If you cannot disconnect at your desk, you might need to physically remove yourself from the office to ensure you get some quiet time.
3. Manage productivity
Better communication in your office will decrease your likelihood of worrying about tasks being completed by others. Mr Lindsaar suggests a “stand up” meeting because standing up reminds people to be succinct and allows you to be across what everyone is working on without your workers feeling micromanaged.
Good communication with the other members of your team will encourage mutual trust and make everyone feel more connected to their role and their tasks.
4. Be open
Worrying about other team members poaching your clients is the quickest way to shut down communication and deliver bad customer service. Mr Lindsaar encourages “high communication” between all members of his company, including clients. Rather than worrying about losing the business, focus on open communication and ensuring your client gets what they need, which will build their trust in the business.
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