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A property management boss has revealed that being punished by the regulator was a blessing in disguise as it forced him to restructure his business.
Perth firm Rental Solutions was fined $3,000 after it “failed to keep full and accurate trust account records and failed to exercise due skill, care and diligence in the maintenance of the trust account” during 2011/2012, according to the WA Department of Commerce.
Director Kim Turner was fined $1,000 after he “admitted that he failed to properly supervise the business”, the Department of Commerce said, although no clients were left out of pocket.
Mr Turner told Residential Property Manager his lack of administrative skills forced him to place full trust in employees, which ended up backfiring.
“I sought what I believed to be the industry’s finest property managers and was often ridiculed by colleagues for the number of staff versus properties and my wages bill in excess of $300,000,” he said.
“Bottom line is: paying lots of money to supposedly highly qualified people is not enough.”
Mr Turner said the incident had forced him to master administration skills and take control of his trust accounts.
“I vow that I will never employ a property manager with experience again: it's my way or the highway, as they say,” he said.
“In short, what seemed to be my worst nightmare has been a blessing as the team and I at Rental Solutions are very excited about the future.”
Consumer protection commissioner Anne Driscoll said it’s essential that trust accounts are operated according to the law to maintain the public’s confidence in the industry.
Ms Driscoll said that while there was no monetary loss for clients in this case, it still stands as a warning for PMs to be aware of the procedures relating to the handling bond and rent payments.
- <p>I agree, very amusing. Unfortunately wouldn't recommend dealing with this company at all. I think Kim has simply passed the blame on for his lack of management of his own company.</p>0
- <p>I don't believe that hiring an inexperienced property manager is the best idea. There are people's investments at risk. There is just too much a PM needs to learn before entering a full time PM role. I have worked for a number of agencies and the way some of them operate would shock people. I think the general assumption is that all Real Estate offices are being run by professional people. This is not always the case. (This is not an accusation about the above-mentioned office - I've never worked for them). Though I do think pointing the finger at their staff is a bit of a cop-out!!</p>0
- <p>It's going to be interesting to see the follow up story.</p><p>Those who know how this agency operates find this story both amusing and offensive to the excellent staff who have been chewed up and spat out of this office.</p><p>Our hearts go out to the current staff that now lack experienced guidance and are lambs to the slaughter.</p><p>Run Forrest RUN!!</p>0
- <p>If only more Principals will take heed. I see this all too often. Solution is simple. Kim thanks for highlighting the complacency that is plaguing our industry. I'm sending you a copy of my book. I reiterate hire for attitude and train for skill.</p>0
- <p>Congratulations Kim on being honest and rectifying the problem and admitting error on your part. Good property managers are out there but I wouldn't take the word of some recruiting agencies as they are often misleading. My policy is take time to hire and quick to fire. Good luck</p>0
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