As the property market recovers, don’t risk your client’s deposit funds or your reputation.

As work and life gradually return to normal, hacking and cyber security challenges don’t stop. Social distancing is still creating challenges for real estate agents as group gathering numbers must remain small and face to face meetings are restricted. Using technology to conduct business is a clear solution, but it is important to remain vigilant and maintain good cyber security standards, no matter where you are, in order to keep your own data and your client’s private information safe. Cybersecurity is now more important than ever before, and it is crucial to use secure platforms.  

At the height of COVID-19, we saw agents using technology to reduce the impact of social distancing, like providing pre-recorded virtual house tours or auctions via video call. Additionally, it’s not uncommon for agents to communicate account details via email and SMS. However, unsecured methods of communication like this unfortunately leave transactions vulnerable to deposit theft. The real estate industry has become a huge target for hackers who are intercepting communications and impersonating agents to redirect deposit funds into their own accounts. Securexchange can safeguard your transactions.

Securexchange is a complimentary service designed to allow Real Estate Agents to securely operate their business from anywhere in the country. Securexchange can assist you to easily and securely obtain your client account details, without the necessity to try and reach clients to verify confidential details over phone. Feedback about Securexchange highlights that it is actually reducing administrative steps because of the transparency available in sharing documents, receipts and confidential details. This means one less phone call agents need to make throughout the day, at night or on weekends. 

Securexchange has had a significant impact for agents. Michael Garside from Harcourts Dapto said, “We have been using Securexchange for about 6 months and have found the service to be excellent. No more worries of getting bank details correct and it has also made the process easy whether we are sharing our bank details or obtaining clients details. The setup is easy and customer service brilliant.”

While stock may currently be limited for Real Estate Agents, there is no denying as consumer confidence returns, so will the property market. One solution helping real estate agents to get business across the line is InfoTrack’s Rescue Package for Real Estate Agents. The Rescue Package consists of four digital tools, including Securexchange, to help agents list quickly and sell effectively and is available now to all current and new InfoTrack Real Estate clients until June 30th, 2020. 

What's included in the Rescue Package?

• Complimentary, unlimited usage of SignIT: a quick and simple solution allowing you to get contracts and listing documents signed electronically. E-signing is fast becoming the easiest and fastest way to complete documentation. E-signing saves you time, reduces costs and administration work. SignIT allows you to upload any document and send it to relevant parties via a secure email link. Parties can then review and sign the document online from any location. For your clients, this means they can sign documentation from the comfort of their own home or when on the go, providing them with an easy and efficient service they are sure to complement you on. 
• Search digital Property Titles at cost price. InfoTrack has a national property search functionality that offers a complete range of land property searches. Service your clients well with comprehensive information. 
• Unlimited access to the Open for Business marketing toolkit. Download badges for your email signature and social media profiles and posts to let your customers know you are ready to sell property digitally. Letting your networks know you can still conduct business as usual, during this unusual time, is an easy way to position you and your agency in a favourable light against competitors and; 
• Securexchange which aims to help agents service their clients safely, quickly and efficiently, overall instilling confidence and creating a better client experience. 

With the increase in fraud cases, agents need to protect their clients and give them confidence to transfer large amounts of money. For most buyers, these funds are their hard-earned savings, compiled over long periods of time, so it is vital your client’s mind is at ease when transferring the funds. Securexchange gives both you and your client peace of mind that transferred funds are safe and secure. 

The property market is the perfect playground for cybercriminals – large sums of money are constantly being transferred between parties, with the majority of communications sent via email. As sophisticated hackers are familiarising themselves with the conveyancing process; the intricacies of a transaction and launching their attacks with impeccable timing. It is important you take steps today to protect yourself and your clients from financial data breaches on your property transactions. To learn more, register now for a complimentary webinar on June 10 at 1pm on ‘Safeguarding your client’s funds and your reputation.’ 

InfoTrack’s suite of cloud-based products have been built for use anywhere at any time, keeping up with you when you are out and about or in the office. To find out how you can further digitise your processes to protect your reputation and keep your client’s private information safe, get started with InfoTrack today.

About InfoTrack

InfoTrack is the leading innovator in legal technology. We provide an integrated platform that enables our clients to find, analyse, organise and communicate information efficiently and effectively. InfoTrack has been at the forefront helping businesses through technology innovation for over 19 years and has a deep understanding of the legal conveyancing industry with over 8,000 legal clients across Australia.