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The boutique real estate agency has shared that it is on the hunt for a new customer relationship management (CRM) solution provider as it looks to “revolutionise” the property management experience.
DiJones announced that it has launched a tender process for its real estate CRM and platform for its investment management division, with the invitation to bid officially open to industry leaders.
Pamela Styling, the DiJones head of investment management, said the tender was opened in line with the business’ goal of solving the “CRM riddle” for its investment management team.
“Our growth over the last four years has propelled us to rethink the user experience across residential sales and investment management and be innovators in the category, moving us towards possibilities that don’t exist yet,” Ms Styling said.
Outlining the parameters of the tender, Ms Styling said the firm is looking for a CRM solution that will help to bolster DiJones’ rapport with its clients, provide a full circle view of their clientele’s property requirements, bolster returns and provide increased automation, efficiency and profitability to the business operations.
Additionally, the NSW-based firm is also searching for a technological collaboration that will result in increased engagement and retention in its staff by reducing the mental load that comes with business processes.
For the evaluation phase, DiJones outlined that its criteria for bidding vendors included functionality, data management, service-level agreements, innovation and development and integration enablement.
DiJones chief executive Dean Mackie said the Investment Management side of their operations was critical to the business and a CRM that was tailored to its needs was important.
He added that the call for tender applications, which will be officially closed on 15 November, comes as the business recognises the full potential of their in-house data to deliver strong results for their clients.
“Now more than ever is the time we should be activating our data, reaching our clients with meaningful messages and enriching our client experience,” Mr Mackie stated.
Ms Styling echoed Mr Mackie’s statement, adding that their main goal is to secure ‘clients for life’.
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