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The brand has struck a deal with the property management platform Ailo to unlock new commercial opportunities for its franchise network.
LJ Hooker Group has announced a new partnership with Ailo to assist its franchise network in delivering enhanced property management services to its consumers.
Founded in 2017, Ailo is a comprehensive property management platform integrating payments, accounting and communications to help property managers foster strong relationships with home owners and renters.
LJ Hooker’s head of network for Australia, Chris Keating, said Ailo had already proven to be a beneficial addition to LJ Hooker’s business partner ecosystem.
“We’re seeing LJ Hooker property managers extract efficiencies, improve their service offering and improve margins through adoption of the Ailo platform,” Keating said.
“Our agents are determined to provide the best possible property management service to their customers, and Ailo is playing a valuable role in achieving those ambitions,” he added.
The brand noted that a number of its offices have already found success on the platform, including LJ Hooker Nerang in Queensland under principal licensee, Shane Colquhoun.
Since migrating to the Ailo platform, Colquhoun said that his office has dramatically reduced the hours spent on administration, resulting in arrears below 1 per cent.
Colquhoun shared that the platform has resulted in a “better experience for everyone”, with creditor satisfaction increasing due to payments being sent faster.
“It’s helping us grow and scale the business without adding complexity,” Colquhoun said.
“Our property managers are happier, more confident, and have time now to focus on high-value work like delivering a great customer experience,” he added.
Ailo’s head of enterprise sales, Benjamin Ling, said the team was thrilled to partner with LJ Hooker and help to deliver a competitive advantage to their network.
“We love partnering with progressive industry partners like LJ Hooker, which not only wants to provide a superior customer experience, but also shares our vision of transforming the property management industry,” Ling said.
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